Customer Success Manager
The Switch Mission
Our vision is to become the world's most trusted first-party data and AI training technology. Our mission is to harness data and AI to continually enrich the relationship between businesses and consumers. Switch is a data-powered growth marketing platform that intelligently connects innovative brands with high value customers to boost marketing efficiency by greater than 50%.
Join Switch
Join Switch, a pioneering AI startup revolutionising customer acquisition and predictive analytics for the world's most innovative brands. As the premier AI training platform in marketing, Switch is redefining the industry.
At Switch, you'll accelerate your career trajectory with a founding team of ex-Googlers and industry-leading startup engineers. You'll contribute directly to our strategic direction, driving critical initiatives that shape our cutting-edge technology.
Our fast-paced environment rewards hard work and high impact, united by a shared passion for enabling sustainable, privacy-focussed growth for global businesses. Embrace the chance to scale your impact within and beyond our rapidly expanding portfolio, propelling Switch's global ambitions to revolutionise the ad-supported internet and consumer privacy landscape.
Be part of Switch's transformative journey, unlocking immediate ROI for our industry-leading client base.
Great work environment to balance ambitious remote work
- High expectations with a flexible environment for everyone. Hours, appointments, health, exercise, hobbies, family - whatever you need to be at your best
- Remote work environment with team events and office space rentals
- Collaborative and respectful co-workers who succeed as a team (no Switcher left behind)
- Structured mentorship programs
- Unlimited vacation, with a 3-week minimum, to ensure we all take time to recharge
- Team lunches, happy hours, and events
Role and responsibilities
Skills: Consulting, Analytics, Growth Marketing
Level: Director, Senior Manager, Manager
Switch is hiring a customer success manager to help scale our client base by 10-20x over the next 2-years, while driving retention and renewals. By exceeding customer expectations, and unlocking transformative business results, the Switch Platform will grow and evolve with direct input from our customers. Switch is a product-focussed organization - the Customer Success Manager will be the voice of our customers internally and will have meaningful influence on the product and feature roadmap.
The Customer Success Manager will inform go-to-market strategy, integration partnerships with major tech companies (think: Google, Meta, TikTok, Amazon, LinkedIn), and reshape the product roadmap with a focus on customer success features. We are a fully remote, extremely collaborative team that defaults to open and extensive communication.
The Customer Success Manager will be the face of Switch to both enterprise and high growth clients - and a key player in driving critical transformation for the business, our technology and investors.
Requirements
- 2+ years experience in management consulting or media sales / account management
- Expertise with Google and Facebook acquisition channels and growth marketing
- 2+ years of experience with client facing accountability and executive engagement
- Comfortable joining technical sales meetings with client engineering teams
- Initiative to push for the best possible results and develop scalable solutions
Location
- Switch is located in Toronto, Canada, but operates fully remotely.
- Remote candidates are welcome to apply.
- Our ideal candidate lives in the UTC-3 to UTC-8 time zones.
To Apply
Send a description of yourself, your work experience, and why you want to work with us at Switch to [email protected].
If you think you have the experience and desire to work in a fast-paced startup environment, but lack some of the requirements please consider applying anyway.
We are looking for great people and would love to chat with you.
© 2024 Switch Growth
Toronto, Canada